Terms & Conditions

DELIVERY. Delivery is a R90 flat rate charge on top of your order. Preparing for dispatch takes 5 – 7 business days unless it is a custom order, in which case it is 7- 10 business days. If you are In Johannesburg West and want to forego the courier fee to pick up your order please select Local Pickup option- we are in

ESTIMATED DELIVERY TIME. Our delivery service provider of choice is The Courier Guy which is door to door delivery within 2-4 business days.

RETURNS AND EXCHANGES. We do not offer Returns/Refunds; however, credit notes can be issued, valid for up to a year from issue. Exchanges are allowed within 3 days of delivery to the customer and on condition that they are returned in their original condition, meaning unwashed, undamaged and with all original packaging as we need to preserve value of the goods. Please notify us prior to sending anything back so we can look out for it. Should anything arrive to you damaged, we are happy to exchange the item. Customers are responsible for postage costs on returns and exchanges.

Custom orders CANNOT be returned or exchanged.

Lost packages during delivery are not our responsibility and will not be refunded.

PAYMENTS. Payments may be made via Visa, Mastercard or by bank transfer into the Cuddably Dolls Nedbank bank account, the details of which will be made available to you when checking out. Please use the order number given to you as a reference for payment.

Card transactions will be acquired for Cuddably Dolls via Paygate (PTY) Ltd who are the approved payment gateway for all South African acquiring banks. DPO Paygate uses the strictest form of encryption and no card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy

We also accept visa/ mastercard payments via Yoco

Please allow 5-7 business days for order processing once payment has been received, large orders will require more days and communicated.

Please email us on Info@cuddably.co.za if you have further questions.

Prices are subject to change without notice. All prices on the online store are stated in ZAR.