About Solar container battery warranty agreement
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6 FAQs about [Solar container battery warranty agreement]
What is a lithium battery warranty service?
Class 3 (types A and B) and Class 4 power grids are harsh power grid environments. The warranty service is the product assurance service provided within the product warranty scope to resolve lithium battery quality issues. The service includes help desk, remote troubleshooting, and lithium battery spare parts replacement.
Does the warranty cover battery damage if ESS products are not connected?
For ESS products that are not connected, the warranty does not cover the battery cell damage caused by failure to upgrade the products in time. To remotely upgrade the firmware to ensure the service life of battery cells, the LUNA2000-(7/14)-S1 must be connected to the Huawei FusionSolar SmartPVMS.
What is Huawei fusion Solar Advanced warranty services?
Advanced warranty services: The services to be provided by Huawei for free during the standard warranty period, only if the related product is connected to Huawei FusionSolar SmartPVMS. If the product is not connected to Huawei FusionSolar, or has been disconnected for over 6 months, the advance warranty shall be void.
Do I need an extended warranty on a lithium battery?
If extended warranty is required, consult the SSD and evaluate the maximum service life of lithium batteries based on the battery model and application environment. Extended warranty can be provided within the service life and needs to be quoted. Subject to the feedback from the local spare parts contact person.
What are Huawei warranty services?
Basic warranty services: The services to be provided by Huawei by default and for free during the standard warranty period. Advanced warranty services: The services to be provided by Huawei for free during the standard warranty period, only if the related product is connected to Huawei FusionSolar SmartPVMS.
How long is a Solax power battery warranty valid?
The warranty is valid for 120 months from the date on which the battery is commissioned by the installer or 6 months after the manufacture date (whichever comes first). After warranty period, Solax Power has no obligation in providing spare parts/batteries. 5.
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